Privacy Policy | Fleet Tracking Technologies

At Fleet Tracking Technologies Ltd., we value your privacy and are committed to protecting the information of our customers, drivers, fleet operators, website visitors, and users of our services.

Who We Are
Services We Provide
Information We Collect
Location and Tracking Data
How We Use Information
Legal Basis for Processing
Sharing of Information
Wialon and MiX Telematics Systems
Maps and Satellite Services
Cookies and Website Technologies
Data Retention
Data Security
International Transfers
Your Rights
Children’s Privacy
Changes to This Policy
Contact Us

1. Who We Are

Fleet Tracking Technologies Ltd. is a technology and fleet solutions company that provides tracking and telematics services, including vehicle tracking, GPS positioning, route monitoring, satellite-supported services, fleet visibility, map-based monitoring, and related reporting tools.

Our services may be offered directly through our own systems or through integrated platforms.

2. Services We Provide

Our services may include, but are not limited to:

Real-time GPS tracking
Fleet and asset monitoring
Vehicle location services
Route history and trip playback
Satellite and map-based tracking solutions
Driver behavior monitoring
Reporting and analytics
Alerts, notifications, and geofencing
Integration with 3rd party platforms

3. Information We Collect

A. Personal Information

We may collect personal information such as:

Name
Company name
Email address
Phone number
Billing information
Login credentials
Support requests and communication records

B. Device and Technical Information

We may collect technical and device-related data such as:

Device identifiers
SIM number or modem data
IP address
Browser type and operating system
Application usage logs
System performance and diagnostic data

C. Operational and Fleet Data

We may collect operational data generated through use of tracking services, including:

Vehicle registration information
Asset names and IDs
Trip records
Speed and movement data
Engine status and telematics events
Geofence activity
Driver assignments and related event history

4. Location and Tracking Data

Because our business provides tracking and telematics services, we process location-based and movement-related information from vehicles, mobile assets, or tracking devices.

This may include:

Live GPS coordinates
Historical route information
Start and stop times
Trip duration and mileage
Speed events
Location timestamps
Satellite-supported positioning data where available

This information may be considered sensitive depending on applicable law and the specific use case, so we take reasonable technical and organizational measures to protect it.

5. How We Use Information

We use collected information for legitimate business and service purposes, including:

Providing tracking, telematics, and fleet management services
Displaying unit locations on maps and dashboards
Maintaining customer accounts and subscriptions
Sending alerts, notifications, and reports
Supporting 3rd party integrations
Improving service performance and platform reliability
Responding to technical support requests
Preventing fraud, misuse, or unauthorized access
Complying with legal, regulatory, or contractual obligations

6. Legal Basis for Processing

Depending on your location and applicable laws, we may process personal data based on:

Your consent
The performance of a contract
Compliance with legal obligations
Our legitimate business interests, provided those interests do not override your rights

Where required by law, we will request your consent before processing certain categories of information.

7. Sharing of Information

We may share information only where necessary and appropriate, including with:

Authorized employees and internal departments
Customers and fleet administrators authorized to access the data
Hosting, infrastructure, and cloud service providers
Telematics and platform providers supporting our services
Technical support, maintenance, and cybersecurity providers
Governmental or legal authorities where required by law

We do not sell personal information to third parties. We only share information when required to deliver services, comply with law, protect rights, or maintain security and operations.

8. Tracking Platforms

Our services may include or rely on integrations with third-party telematics platforms.

When these systems are used, certain operational, device, location, and account-related data may be processed through those platforms in accordance with their applicable service terms, privacy notices, and data handling practices.

Customers using these integrated services should also review the privacy and compliance documentation provided by those third-party platforms where applicable.

9. Maps and Satellite Services

Our services may use digital mapping technologies and satellite-supported location services to provide real-time and historical visualization of tracked assets.

Where mapping or location services are provided by third-party providers, those providers may process technical data required to render maps, routing, or geolocation features.

10. Cookies and Website Technologies

Our website and online systems may use cookies, session identifiers, and similar technologies to:

Maintain secure user sessions
Remember settings and preferences
Analyze usage and improve performance
Support website functionality

You may control cookies through your browser settings, although some features may not function properly if cookies are disabled.

11. Data Retention

We retain personal, technical, and tracking-related data only for as long as necessary to:

Provide our services
Fulfill contractual requirements
Comply with legal obligations
Resolve disputes
Maintain security and audit records

Retention periods may vary depending on customer agreements, system settings, regulatory requirements, and operational needs.

12. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

Access control and user authentication
Role-based permissions
Encrypted connections where applicable
Server and network security controls
Logging and audit monitoring
Backup and recovery measures

While we take security seriously, no system or transmission method can be guaranteed to be 100% secure.

13. International Transfers

Depending on the infrastructure used to deliver our services, data may be processed or stored in countries other than your own. Where required, we take appropriate safeguards to protect personal information in connection with international transfers.

14. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete data
Request deletion of certain data
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request data portability where applicable
Lodge a complaint with a relevant authority

To exercise any of these rights, please contact us using the details below.

15. Children’s Privacy

Our services are intended for businesses, fleets, organizations, and authorized users. We do not knowingly collect personal information directly from children through our commercial tracking services.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices.

When we make significant changes, we will update the effective date at the top of this page and may provide additional notice where required.

17. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way your information is handled, please contact us:

Company Name: Fleet Tracking Technologies Ltd.
Email: customercare@ftt.com.sa
Phone: +966 (92) 0002388
Website: h ttps://www.ftt.com.sa
Address: L’etoile Tower, Suite 303, Khobar, Saudi Arabia

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